Refund policy

Simple Exchange

Here at the Native T, we are very easy to work with.  Did you receive an item that was too big or too small and you need to exchange it for a different size?  No worries.  We can help.  We’ve made our exchange policy super simple and easy! 

Just contact us within 30 days from you receiving your order at hey@thenativet.com.  Please include your original order number, email address or the name on the order and the details on what item(s) you would like to exchange.  We will provide you with shipping instructions and have your item reprinted and shipped to you right away. All we ask is that the item(s) be returned unworn and unwashed. You pay for the shipping to get it back to us and we’ll pay for the shipping to have your item sent back to you.

 

Damaged Item

We apologize for the fact that you may have had an issue with an item in your order!

We’ll gladly issue you a replacement item(s) within 30 days from when you received this item for any of the following reasons:

  • You received the incorrect product(s)
  • Your order contains damaged items(s)
  • Your order has a printing mistake or product flaw
  • You’re missing part of your order from the package
  • You never received your order but it has been marked as delivered by the USPS

You can contact us at hey@thenativetcom to get a replacement on its way to you. Please include your original order number, email address or the name on the order and the details on what item(s) you would like us to replace and the size of item.  We will have your item(s) reprinted and shipped to you right away.

Returns

If for whatever reason you are not 100% satisfied with your product and would like to return your item for a complete refund minus shipping costs, please contact us at hey@thenativetcom with your order number, email address, or the name on the order and a brief description of the issue within 30 days from when you received your order and we will provide you with instructions on how to return the item(s).

Our customer service team is ready to help answer any questions or concerns you may have regarding your return.  Shipping charges are non-refundable unless your order was damaged in our process.  You may ship your item back to us by any method you choose to the following address:

The Native T
PO Box 540081
Grand Prairie, TX 75054
USA